Our Patients

Palmetto Bone & Joint is committed to delivering exceptional care in a personal, yet professional manner. We treat patients suffering from illness or injury related to the musculoskeletal system. Our friendly staff is here to serve patients' needs and assist with questions and concerns.

Release of Medical Information

Patients’ medical records are kept strictly confidential. Before we can release any records, patients must sign an authorization form. If you are scheduled for a diagnostic test, please request your X-rays with at least a 24-hour notice.


We recognize that your time is valuable. Appointments and surgeries are scheduled promptly. Patients are seen by appointment only, except in cases of an emergency. Please call as far in advance as possible to make an appointment. If you cannot keep an appointment, please notify the office at least 24 hours in advance of the appointment time.


New patients are required to register before their first appointment by calling our receptionist. Be prepared to provide insurance and demographic information during the registration process. If you are a returning patient, please notify the receptionist of any change in name, address, telephone numbers, or insurance coverage.

Insurance Information

We accept most insurance plans, including Medicaid. We are happy to help you with claims filing.

  • Aetna
  • BlueCross BlueShield
  • Carolina Care Plan
  • Cigna
  • United Healthcare
  • Medicare
  • Medcost
  • Premier
  • Planned Administrators
  • Some Medicare Advantage Plans

If you do not see your insurance plan listed here or would like to discuss other payment options, please call 864.833.3046.

Your Rights with Medical Billing

When you get emergency care or treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. (Complete Details)


To conveniently pay your bill online, simply enter the account number found on your bill and proceed to our secure PayPal checkout.

Account Number

Download our guide to prepare for joint replacement surgery.

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Download this guide to ensure a successful recovery after joint replacement surgery.

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